1800Chaplain Call Team Assessment - Chaplaincy Australia

1800Chaplain - Call Team Assessment

Name(Required)

First Last

Email(Required)

Phone(Required)

Part 1 - Assessment Questions

1. What is the goal of 1800Chaplain?(Required)

2. What is a successful call?(Required)

3. When can I escalate a call to a team leader?(Required)

4. When is it Ok to give your personal opinion or give direct advice to a caller?(Required)

When the caller states they are a Christian?

When the caller asks for your opinion or advice directly?

When they repeatedly ask you?

All of the above

None of the above

5. When do you debrief with your Team Leader?(Required)

6. What is the preferred way to ask if someone is at risk?(Required)

Are you thinking of harming yourself?

Are you wanting to commit suicide?

Are you thinking of suicide?

Are you going to self-harm?

7. Do you have to record the details of each call and if so, where do you record it?(Required)

8. It is ok to discuss the calls you receive with family and friends?(Required)

Yes

9. A caller is only at risk of suicide if it is a big issue and they directly tell a call team member they are at risk or they are not a Christian.(Required)

True

False

10. I do not have to agree with a person’s behaviour or choices in order to listen and to support the caller effectively?(Required)

True

False

11. Whose responsibility is it to look after you and implement self-care strategies?(Required)

The Team Leader

Chaplaincy Australia

Supervisor

You

12. How do you respond when someone is aggressive or disrespectful at you in your role on the 1800Chaplain phone?(Required)

13. What self-care strategies can you put in place to help you in your service on the phones?(Required)

14. What do you do if someone confesses a prior criminal act to you?(Required)

15. On a scale from 1-5 How ready do you feel to be on the phones for 1800Chaplain?(Required)

1 - Not at all confident

2 - Growing confident

3 - Somewhat Confident

4 - Quietly confident

5 - Very confident

16. How confident are you in identifying someone at risk of suicide and asking them directly?(Required)

1 - Not at all confident

2 - Growing confident

3 - Somewhat Confident

4 - Quietly confident

5 - Very confident

17. How confident are you in using the Teams Software?(Required)

1 - Not at all confident

2 - Growing confident

3 - Somewhat Confident

4 - Quietly confident

5 - Very confident

18. How confident are you in using the Pastoral Care App to record calls?(Required)

1 - Not at all confident

2 - Growing confident

3 - Somewhat Confident

4 - Quietly confident

5 - Very confident

19. Scenario #1

A 52 year old has called 1800Chaplain.

He tells you his partner has started drinking more lately since they lost their job 6 months ago due to Covid . They have been fighting a lot lately since then.

The caller tells you that last night their partner got angry and physically hit them. They left their home and is ringing you from a motel room.

They have 2 children, 13 & 16 but the states they didn’t see the incident.

The caller is worried about them but doesn’t want to say anything negative about their partner to the kids as the kids adore them.

The caller says he can’t live like this anymore and asks you what they should do?

Please give detailed examples of how you would respond to this caller including; Possible ways to connect with this caller including how to answer the call; Possible questions you might ask; What emotions you hear and how you can reflect these back to the caller; What referrals you may use; How you may end the call.(Required)

20. Scenario #2

23 Year old has called 1800Chaplain.

The caller tells you they are a Christian and they heard that you could give them advice about the Covid vaccination debate – to be double vaxx-ed or not? They want to obey God. They have just lost their job of 18 months as a Teachers Aid which they love. They are very distressed and tell you they don’t know what to do but they are desperate for this to all stop.

They ask you what they should do.

Evaluation

How would you rate this training in preparing you for your service on the phones?

Is there any particular area of the training either in the topics or the use of IT that you need further development in?

Any suggestions how we can improve our 1800Chaplain training?

Your Availability

How many shifts (2 hours) are you willing to do each fortnight? (Minimum - 1, Maximum 3 shifts per day x 4 days per week - 12)(Required)

Monday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Tuesday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Wednesday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Thursday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Friday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Saturday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Sunday Regular Availability

2.00-4.00pm (ADST)

4.00-6.00pm (ADST)

6.00-8.00pm (ADST)

8.00-10.00pm (ADST)

Addition comments on your availability (if needed)

1800Chaplain Call Team commitment

As a part of the 1800Chaplain Call Team do you commit to upholding the Chaplaincy Australia code of conduct and the ethos and requirements of 1800Chaplain as detailed in the training that you have received?(Required)

Yes